3.7 - Training & Development
Training needs and self-learning
Employees require training to perform their roles effectively, both when they first join a company and throughout their careers.
Reasons why staff need training
- New starters - Training equips them with the knowledge to carry out their job duties from the outset.
- Existing employees - Ongoing development introduces new methods or technologies and enhances overall performance.
Self-directed learning
Many businesses organise structured training programmes, while others promote self-directed learning. Self-directed learning involves employees taking responsibility for their own development by accessing resources such as online videos, applications, or courses.
This allows individuals to select topics that align with their personal career goals.
Induction training for new staff
Induction training is designed to help new employees settle into their role and the organisation quickly. It provides an overview of the workplace and essential information to make them feel part of the team.
Key elements included in induction training
- Introduction to colleagues and team members.
- Explanation of company policies, rules, and procedures.
- Health and safety guidelines to ensure a safe working environment.
- Overview of the organisational structure.
- Basic instruction on job-specific tasks.
Advantages of providing induction training
- Builds confidence in new employees, helping them start work effectively.
- Reduces the chance of errors by familiarising them with standard procedures.
- Enables quicker productivity as they integrate faster.
- Improves retention rates by making staff feel welcomed and appreciated.
On-the-job and off-the-job training methods
Training can be delivered in different ways depending on the skills required and the business context. On-the-job methods involve learning while working, whereas off-the-job approaches often occur in dedicated settings.
On-the-job training
This method involves demonstrating tasks to the employee, who then practises them in the actual work environment. It is informal and typically delivered by experienced colleagues, making it suitable for practical skills in safe, communicative settings.
Advantages of on-the-job training:
- Cost-effective since the employee contributes to work while learning.
- Allows immediate application of skills.
Disadvantages of on-the-job training:
- Risk of passing on poor habits or incorrect practices from trainers.
Off-the-job training
This structured approach often follows a defined plan with clear goals and timelines, delivered in specialised facilities. It can occur in an internal training area or externally, such as at a college. It is considered formal when away from the workplace and may lead to qualifications like academic certificates, vocational awards, or apprenticeships.
Advantages of off-the-job training:
- Provides high-quality instruction from expert trainers.
Disadvantages of off-the-job training:
- More costly than on-the-job methods due to time away from work and potential fees.
Benefits of training for businesses and employees
Investing in training yields advantages for both the organisation and its workforce.
Benefits for businesses
- Enhances staff performance, leading to superior product quality and customer service.
- Keeps employees current with industry changes and new technologies.
- Addresses skill shortages within the team, such as training non-specialists in basic technical support.
- Boosts motivation and loyalty, reducing turnover and the need for frequent recruitment.
Benefits for employees
- Maintains relevant knowledge and abilities, improving daily job effectiveness and satisfaction.
- Opens opportunities for advancement, including promotions, higher salaries, and greater responsibilities.
- Leads to formal qualifications that increase overall employability and career options.
The link between training and business productivity
Although training involves upfront costs, it is a worthwhile investment that enhances overall business efficiency.
Training increases motivation, encouraging staff to remain with the company and reducing replacement expenses. Improved skills result in higher output and better decision-making, making training essential for maintaining competitiveness.